FREQUENTLY ASKED QUESTIONS
Ordering Prescription Medication Online
What are the program’s goals?
It targets those without insurance and underinsured individuals, meaning they have coverage but face prohibitively high deductibles that prevent them from using it. As a result, they end up paying full price for their medications. Leveraging decades of partnerships, connections, and collective purchasing power, we combine our resources to offer the most affordable medication prices nationwide.
What steps do I need to take to begin?
On the website, HappyFamilyRx.com, press the subscribe link to join us! Register and set up your account to receive your membership card. Having trouble? Give us a call; we’re here to assist you with the signup process.
Will all prescribed medications be available at no charge to me?
Yes. We cover all generic medications that are included in our formulary
Am I able to start using this benefit immediately after signing up, or is there a required waiting period?
Absolutely! You can start using it right away for mail orders. For retail, it will be available 24 hours after your sign-up.
How long does it take for someone to subscribe and activate their membership?
Sign-up is simple! Providing the necessary information will only take a moment. Give us a call, and we’ll be happy to assist you with the sign-up process!
Can I get my brand name drugs for free?
Only the generic medications listed on the formulary are covered at no cost with your monthly subscription.
So, does that mean brand-name medication isn’t available?
Our pharmacists are here to assist you in finding an equivalent medication that suits your medical needs. Alternatively, you can access brand-name drugs through your retail pharmacy at a negotiated price.
How many of my family members can be on the plan with me?
There is no limit to the number of family members. All of the family members on the plan are required to reside at the same home address.
Can I have multiple addresses for family members?
All household members are required to reside at the same location but the shipping address can be changed based on different situations.
Is it possible to switch my subscription from a family plan to a single plan or from a single plan to a family plan if necessary?
Absolutely! Any changes to the plan type can be made on your recurring billing date.
Is it possible to cancel my subscription whenever I want?
Yes! You can definitely cancel your subscription at any time that you would like to.
What’s the process for transferring my prescriptions?
Our pharmacy team will reach out to your nearby pharmacy or doctor to facilitate the transfer of your prescription to us.
What will the quantity be that I will receive as free?
The amount will be as prescribed by the doctor. However, please note that there is a maximum quantity limit set by the program. Additional charges may apply if this limit is exceeded.
Does your program accommodate both 30-day and 90-day prescriptions?
Absolutely! We offer both 30-day as well as 90-day prescriptions. The best value is definitely a 90-day supply!
Are there restrictions on how many prescriptions I can have filled?
We do not put a limit on the how many prescriptions you can fill.
What kind of membership card can I expect to get?
Once you complete your enrollment, an electronic membership card will be available for download or printing through your online portal.
When can I expect to get my membership card?
Your card will be ready once you complete your enrollment.
Where can I find information on which drugs are currently available?
Visit HappyFamilyRX.com, click the link to the “Free Medication List,” or contact our customer support team.
Should I reach out to my doctor?
Our pharmacy team will contact your physician to request a refill or a new prescription.
Is this plan accepted at retail locations?
Yes! Simply show your membership card at your local pharmacy, and you’ll receive your prescription at the contract rate.
If I don’t use the plan, will I still be charged?
Yes. A monthly subscription payment is required to stay active in the program.
Can I access my account online? Can I update my credit card information? What about canceling my account online? What about changing my mailing address?
Contact Customer Support to make any changes to your account
Will my credit card get billed on a specific date every month?
Correct. We will bill you on a specific date every month.
What’s the estimated delivery time for my order?
Delivery speed depends on the shipping service selected. For example, if your medication is shipped using standard shipping, expect it to arrive between 7 and 10 days.
Is expedited shipping available?
Yes, we have expedited shipping available.
What’s the delivery time to rural locations?
Our typical shipping duration is between 7 and 10 days. Expedited shipping options are available for faster delivery.
Can you ship to a P.O. Box address?
Yes! We can send your medications to your P.O. Box.
Is tracking information available?
Absolutely! Tracking information is provided by the shipping company.
Is your company legitimate?
Absolutely! We are a legitimate business; you can rely on us for your prescriptions! As the country’s first pharmacy providing medications with the lowest prices, we offer the most affordable medication prices. Check out all the details of our program at HappyFamilyRX.com.