FAQs - Happy Family RX

FREQUENTLY ASKED QUESTIONS

What are the program’s goals?

It targets those without insurance and underinsured individuals, meaning they have coverage but face prohibitively high deductibles that prevent them from using it. As a result, they end up paying full price for their medications. Leveraging decades of partnerships, connections, and collective purchasing power, we combine our resources to offer the most affordable medication prices nationwide.

What steps do I need to take to begin?

On the website, HappyFamilyRx.com, press the subscribe link to join us! Register and set up your account to receive your membership card. Having trouble? Give us a call; we’re here to assist you with the signup process.

Will all prescribed medications be available at no charge to me?

Yes. We cover all generic medications that are included in our formulary

Am I able to start using this benefit immediately after signing up, or is there a required waiting period?

Absolutely! You can start using it right away for mail orders. For retail, it will be available 24 hours after your sign-up.

How long does it take for someone to subscribe and activate their membership?

Sign-up is simple! Providing the necessary information will only take a moment. Give us a call, and we’ll be happy to assist you with the sign-up process!

Can I get my brand name drugs for free?

Only the generic medications listed on the formulary are covered at no cost with your monthly subscription.

So, does that mean brand-name medication isn’t available?

Our pharmacists are here to assist you in finding an equivalent medication that suits your medical needs. Alternatively, you can access brand-name drugs through your retail pharmacy at a negotiated price.

Are there any over-the-counter medications included in this plan, and are they available at no cost?

We provide mail-order over-the-counter medications at 50% off retail prices or greater.

Are there any extra expenses involved?

No charge for Standard Shipping. Expedited shipping pricing: Next Day Shipping $44.95, 2-Day Shipping $15.00. Only over-the-counter (OTC) medications ship for just $5.99.

How many of my family members can be on the plan with me?

There is no limit to the number of family members. All of the family members on the plan are required to reside at the same home address.

Can I have multiple addresses for family members?

All household members are required to reside at the same location but the shipping address can be changed based on different situations.

Is it possible to switch my subscription from a family plan to a single plan or from a single plan to a family plan if necessary?

Absolutely! Any changes to the plan type can be made on your recurring billing date.

Is it possible to cancel my subscription whenever I want?

Yes! You can definitely cancel your subscription at any time that you would like to.

What’s the process for transferring my prescriptions?

Our pharmacy team will reach out to your nearby pharmacy or doctor to facilitate the transfer of your prescription to us.

What will the quantity be that I will receive as free?

The amount will be as prescribed by the doctor. However, please note that there is a maximum quantity limit set by the program. Additional charges may apply if this limit is exceeded.

Does your program accommodate both 30-day and 90-day prescriptions?

Absolutely! We offer both 30-day as well as 90-day prescriptions. The best value is definitely a 90-day supply!

Are there restrictions on how many prescriptions I can have filled?

We do not put a limit on the how many prescriptions you can fill.

What kind of membership card can I expect to get?

Once you complete your enrollment, an electronic membership card will be available for download or printing through your online portal.

When can I expect to get my membership card?

Your card will be ready once you complete your enrollment.

Where can I find information on which drugs are currently available?

Visit HappyFamilyRX.com, click the link to the “Free Medication List,” or contact our customer support team.

Should I reach out to my doctor?

Our pharmacy team will contact your physician to request a refill or a new prescription.

Can my physician get in touch with you?

Yes! By phone at 833-277-6337, fax at 855-636-5473 or via e-scribe (npi#1356814529/ncpdp #36866675)

Is this plan accepted at retail locations?

Yes! Simply show your membership card at your local pharmacy, and you’ll receive your prescription at the contract rate.

Are diabetes medications available at no cost? What about test strips and meters?

You will get a complimentary bilingual glucometer, affordable lancets, and testing strips.

If I don’t use the plan, will I still be charged?

Yes. A monthly subscription payment is required to stay active in the program.

Can I access my account online? Can I update my credit card information? What about canceling my account online? What about changing my mailing address?

Contact Customer Support to make any changes to your account

Will my credit card get billed on a specific date every month?

Correct. We will bill you on a specific date every month.

What’s the estimated delivery time for my order?

Delivery speed depends on the shipping service selected. For example, if your medication is shipped using standard shipping, expect it to arrive between 7 and 10 days.

Is expedited shipping available?

Yes, we have expedited shipping available:
2 Day $15.00
Next Day $44.95

What’s the delivery time to rural locations?

Our typical shipping duration is between 7 and 10 days. Expedited shipping options are available for faster delivery.

Can you ship to a P.O. Box address?

Yes! We can send your medications to your P.O. Box.

Is tracking information available?

Absolutely! Tracking information is provided by the shipping company.

What if my medication is not on the formulary online?

If your medication isn’t included in the formulary, please reach out to customer support to inquire about special ordering it. Furthermore, our pharmacists are available to assist you in finding an equivalent medication that can address your needs.

What should I do if my medications arrives damaged?

If your medication arrives damaged, contact our customer support team, and we will guide you through the next steps to receiving your medication.

I need help completing the forms, can you assist me?

Of course! Please contact customer support and we will assist you.

Can I send in my prescription by mail?

Absolutely! Just mail your prescription to: America’s Pharmacy Source, Customer Service, 947 W. Waterloo Akron, OH 44314

Is it possible for me to enroll in automatic refills?

Currently, we do not provide automatic refills; however, we can arrange for SMS text message reminders to alert you when it’s time for your next refill. Messaging rates will apply.

Is your company legitimate?

Absolutely! We are a legitimate business; you can rely on us for your prescriptions! As the country’s first pharmacy providing medications with the lowest prices, we offer the most affordable medication prices. Check out all the details of our program at HappyFamilyRX.com.

Got a Question That’s Not Covered In Our FAQ?

We are here to answer any questions that you may have that are not covered in the FAQ! Feel free to contact us here or call us at: 1-800-974-7036

Have Any Questions?

Our dedicated Customer Service members are ready to assist you in any way possible, from researching your medications to providing valuable education for new and returning customers.

Call

1 (800) 974-7036

QUICK LINKS

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Hours

Monday : 9AM – 7PM
Tuesday : 9AM – 7PM
Wednesday : 9AM – 7PM.
Thursday : 9AM – 7PM
Friday : 9AM – 7PM
Saturday : 9AM – 2PM
Sunday : CLOSED

Location

HappyFamilyRx
947 W. Waterloo Rd.
Akron, OH 44314

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